Disclaimer

Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.

Neither Stoves Are Us, Stores Direct Ltd any affiliated companies or their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible.

Information about products on this web site does not form part of a contract of sale. It is intended to identify the products on sale, not to define them.

Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.

All prices shown on this website include VAT at the prevailing rate.

All goods and prices are subject to availability from our suppliers.

You can pay by cheque, debit card or credit card. Goods remain the property of the supplier until paid for in full.

Collection

If you would prefer to collect your product(s) from one of our warehouses, you are welcome to do so. Not all of our products are stocked at our main warehouse; we will contact you when your purchase is ready for collection. When collecting your products you will be asked to provide photo identification in the form of a driving licence or passport, this is for security reasons, if you cannot provide this you may be refused collection. We are happy to help you to get the product into your vehicle. Please remember Stoves and Fireplaces are both heavy and fragile. Collections can only be arranged for Monday – Friday, 9am – 4pm.

Delivery

We pay most of the delivery cost, but do ask for a contribution towards the cost of delivery for some items and some destinations. Most products on our web sites are free UK mainland delivery (England, Wales & Scotland). Purchases under £100 incur a nominal delivery charge. Delivery of stoves to Ireland incurs a fixed charge of £35, there some select stoves that cannot be shipped at that rate. You will be contacted before your order is processed to inform you of eligibility. Other destinations outside UK mainland please contact us for a delivery price. We do not deliver fireplaces outside the UK mainland. This excludes any promotional offers we may run from time to time. If there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order. Examples of areas that we cannot deliver to are: long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.

If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return. If you have not told us of any potential problems, we shall have to hold you liable for these charges.

If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.

Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods. Cheque payments must be cleared before goods can be released from stock.

The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery time.

The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.

Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.

Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.

Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, and we cannot then accept claims for damage in transit or missing items after 48 hours of receipt. If goods are damaged and have been signed for in good condition we will require photographs of the damage.

Ordering

When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.

Installation

It is your responsibility to choose a product of appropriate fuel type, chimney needs and dimensions.

Once we have delivered your product, you are responsible for storage and installation.

Solid fuel stoves should be fitted by a qualified HETAS engineer. Gas fires should be fitted by a qualified gas engineer. Click on the links to go to the relevant site to source an engineer.

HETAS

Gas Safe Register

We recommend that you do not book a date for fitting until the item has been delivered.

We specialise in supplying stoves and fireplaces at bargain prices. We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require.

We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.

Cancellations and Returns

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the day after the product has been delivered.

You have the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to cancel@storesdirect.co.uk (but not to ANY other email address) and quoting the Order Number.

You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later).

You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.

The goods must not have been fitted, installed or used in any way.

The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

Our Returns Policy

We strive to supply goods in excellent condition. Stoves and fireplaces are both heavy and fragile, and need careful handling until installed.

We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturer's guarantee.

We cannot accept return of products which are damaged after delivery.

When choosing a carrier to return your goods to us, you must make sure that Stoves Direct are allowed to open and inspect the contents when we receive it. If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you on your carrier. This could incur further costs to you.

The cost of returning the item to us is your responsibility. Returned items to us must be sent by recorded delivery.

Your package will not be accepted by our warehouse unless a valid Returns form has been completed and you have received a Returns number from us.

Please see the Returns page for details of our returns procedure.

We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.

Free Stove Pipe & Register Plate Offer

Free Stove pipe offer is only available on selected stoves where the Free Offers banner is displayed on the product. This offer does not apply on stoves that do not require it i.e Electric Stoves, Flueless Stoves & Balanced Flue Stoves. Free stove pipe offer is available while stocks last and subject to change and availability without notice. Offer is limited to one piece of pipe per qualifying stove.
This offer is available for online orders only and is not available for phone or showroom sales. In order to qualify for this offer, the Free pipe must be added to the shopping basket before checkout and cannot be added at a later date.
Free galvanised steel register plate offer is only available on selected stoves where the Free Offers banner is displayed on the product. This offer does not apply on stoves that do not require it i.e. Electric Stoves, Flueless Stoves & Balanced Flue Stoves. Offer is available while stocks last and subject to change and availability without notice.
This offer cannot be used in conjunction with any other offer.

Door Upgrade Offer

Free Door upgrade offer is only available when a flue liner is purchased. If a flue liner is not required the purchase of a door with a hatch has been reduced to half the price. To claim the reduced price offer the upgrade must be selected from the drop down menu and added to the basket. This offer is available for online orders only and is not available for phone or showroom sales.
This offer can only be used in conjunction with the above offer if a flue liner is purchased.

Installation Grants Offer

This installation grant is an incentive offered by Stores Direct to help ensure that all appliances are fitted to British Standard by qualified professionals.

To claim your grant you must contact the grants team by email only at grants@storesdirect.co.uk and send the grants team a copy of your fitters invoice, and commission certificate. All installations have to be carried out by a currently qualified professional installer, Hetas and Gas Safe Register approved.

Grants are available on most stoves and range cookers over £600 but due to the grant process and funding some stoves may not be eligible. If you choose a stove that is not eligible you will be contacted by a member of our grants team who will offer you an alternative or give you a full refund.

All applications for grants must be received by the grants team no later than 1 (one) calendar month from the date of delivery.

This offer is available for online orders only and is not available for phone or showroom sales. This offer cannot be used in conjunction with any of the other offers from StovesAreUs, FireplacesAreUs or any affiliated company of Stores Direct Ltd.

Any claim for the installation grant will be null and void if any of the stipulations are not adhered to.

£50 Cash Back Offer

You have 7 days from your delivery date of your stove to email us with your claim, Claims for this offer are only accepted by email to this address cashback@storesdirect.co.uk within the 7 day period from the point of contact made to you by us to arrange delivery.
If you order from FireplacesAreUs you will need to order a complete fireplace (which includes mantel, back panel and hearth) and a gas, electric or solid fuel appliance to be eligible.
Offer is only applicable to any single (one) Stove per qualifying order.
This offer was launched on Friday 27th November 2009, any applications made before this date will not be accepted.
This offer cannot be used in conjunction with any other offer.
This offer is available for online orders only and is not available for phone or showroom sales.

Make Us An Offer

This offer cannot be used in conjunction with any other offer other than the offer on the Stoves site "Free Offers". Discount codes are automatically issued and are valid for 1 (one) order and 1 (one) customer only, each discount code will automatically expire at midnight on the night it is generated.

This offer is available for online orders only and is not available for phone or showroom sales.

Voucher Codes

The weekend discount voucher and any other voucher codes cannot be used in conjunction with any other offer from Stores Direct Ltd.
The weekend discount voucher is only available on Stoves over £300 and complete fireplace suite which includes, Mantel, hearth and back panel. All discount voucher codes are limited to one voucher per customer.

Double the Difference Price Match Offer

To claim you must email us at online@stovesareus.co.uk when you have received your purchase. You have 7 (seven) days from date of receipt to make a claim. We will refund you double the price difference of your purchase price from the price you have seen. We must be able to see the price live online and it must include free delivery. Please note that it may take up to 14 days for us to respond to your email to confirm your refund.
This offer is only valid when purchasing a Stove and 1 (one) metre or more of flue pipe on the same order. If purchasing a fireplace the offer only applies on complete fireplaces which must include a mantle, back panel, hearth and gas, electric or solid fuel fire. This offer cannot be used in conjunction with any other offers. We do not match any auction type websites such as eBay.
Offer is only available on selected Stoves & selected fireplace suites, you will be contacted before your order is processed to inform you of eligibility.
Stove minimum order £300, Fireplace suite minimum order £1000
This offer is available for online orders only and is not available for phone or showroom sales.

Instant Price Match Guarantee Offer

If you see your stove cheaper on any web site (other than eBay or other auction sites) we will match the price. This offer is an online only offer and is only available on a like for like basis.
When you check out you must provide us with the website where you have seen the better price, this is so we can check the price ourselves. If the price we have beaten is not a like for like offer you will be contacted by one of our sales team and will be offered a refund. We do not match eBay and other auction sites. This offer is available on all products where the price match banner appears. We reserve the right to refuse supplying any persons using this offer.

If you do not wish to pay for your items immediately please select the cheque payment option during the checkout process.

* When you buy online from Fireplaces Are Us you are transferred to our sister site, Stoves Are Us. This allows you to benefit from having one account for both sites.