Disclaimer

Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.

Neither Stoves Are Us nor Hairydog Ltd (web site developers), or their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible.

Information about products on this web site does not form part of a contract of sale. It is intended to identify the products on sale, not to define them.

Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering.

All prices shown on this website include VAT at the prevailing rate.

All goods and prices are subject to availability from our suppliers.

You can pay by cheque, debit card or credit card. Goods remain the property of the supplier until paid for in full.

Collection

If you would prefer to collect from our Elland warehouse, you are welcome to do so. Not all our products are stocked at our main warehouse; we will contact you when your purchase is ready for collection. We are happy to help you get the product into your vehicle. Please remember Stoves and Fireplaces are both heavy and fragile. Collections can only be arranged for Monday – Friday, 9am – 4pm.

Delivery

We pay most of the delivery cost, but do ask for a contribution towards the cost of delivery for some items and some destinations. Most products on our web sites are free UK mainland delivery. Purchases under £100 incur a nominal delivery charge. We make a charge of £95 towards the delivery of selected fireplaces and mantels to Scottish destinations unless the product appears in our Specials section, in this case delivery is Free. Other destinations outside UK mainland please contact us for a delivery price. We do not deliver fireplaces outside the UK mainland. If there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order. Examples of areas that we cannot deliver to are: long, graveled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.

If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return. If you have not told us of any potential problems, we shall have to hold you liable for these charges.

If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.

Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods. Cheque payments must be cleared before goods can be released from stock.

The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery time.

The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.

Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.

Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.

Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, and we cannot then accept claims for damage in transit or missing items after 48 hours of receipt. If goods are damaged and have been signed for in good condition we will require photographs of the damage.

Ordering

When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.

Installation

It is your responsibility to choose a product of appropriate fuel type, chimney needs and dimensions.

Once we have delivered your product, you are responsible for storage and installation.

Solid fuel stoves should be fitted by a qualified HETAS engineer. Gas fires should be fitted by a qualified gas engineer. Click on the links to go to the relevant site to source an engineer.

HETAS

Gas Safe Register

We recommend that you do not book a date for fitting until the item has been delivered.

We specialise in supplying stoves and fireplaces at bargain prices. We ask you to help us keep prices low by taking responsibility for ordering the correct item, and clearly specifying any options you require.

We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.

Cancellations and Returns

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the day after the product has been delivered.

A customer has the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to cancel@stovesareus.co.uk (but not to ANY other email address) and quoting the Order Number.

You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later). We will make a deduction from the refund to cover the full cost of delivery.

You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.

The goods must not have been fitted, installed or used in any way.

The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

Our Returns Policy

We strive to supply goods in excellent condition. Stoves and fireplaces are both heavy and fragile, and need careful handling until installed.

We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturer's guarantee.

We cannot accept return of products which are damaged after delivery.

When choosing a carrier to return your goods to us, you must make sure that Stoves Direct are allowed to open and inspect the contents when we receive it. If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you on your carrier. This could incur further costs to you.

Returned items to us must be sent by recorded delivery.

Your package will not be accepted by our warehouse unless a valid Returns form has been completed.

Please see the Returns page for details of our returns procedure.

We regret that we are currently unable to participate in the UK VAT Retail Export Scheme.

The weekend discount voucher cannot be used in conjunction with any other offer from Stoves Direct.
The weekend discount voucher is only available on Stoves over £300 and complete fireplace suite which includes, Mantel, hearth and back panel.

* When you buy online from Fireplaces Are Us you are transferred to our sister site, Stoves Are Us. This allows you to benefit from having one account for both sites.