We hope that you will find it easy to shop with us, and buy at the keenest prices!

What you see is what you pay

No hidden extras. All prices shown include VAT and most include delivery (delivery charge to UK Offshore Islands, Northern Ireland, Eire and the Scottish Islands, for fireplaces and most orders under £100).

Order Status

After you have ordered online, you can log in again to see the progress of your order. We try to keep order status updated and keep you informed by email. We deliver from two warehouses, one near our showroom (Warehouse A) and the other some miles away (Warehouse B).

Finding what you want

There are several ways to look for our products:

Look in the departments of the on-line store

At the top left of the page, click an entry in the list of Departments. For example, All Stoves. Inside All Stoves, you can browse the different types of stoves in the subcategories (such as Electric or Flueless Gas). Inside each subcategory you can see the products we sell.

Choose a manufacturer

Just below the Departments list, there is a Manufacturers drop-down list, with all the makers whose products we offer for sale. Click one to see all their products on offer.

Search

The search box can be found in the top right corner of each page. Enter a manufacturer or model name in the box then click the magnifying glass icon to search for all products that match. For more search options, click Advanced Search.

Buying

Information

Please read the pages listed under the Information heading (on the left). Click Buy Now or Add To Trolley to add a product to your Shopping Trolley. Trolley Contents shows what you have selected (and you can amend quantities or remove unwanted items).

When you are ready, click Checkout.

Problems?

If you experience any difficulties using this site, please get in touch with us by phone or email (see the 'Contact Us' link on the left). We are keen to help you resolve any difficulties.

Payment

You can pay by cheque or with any of the major credit or debit cards. We regret that we cannot accept American Express cards.

Your details

We need your name, address, and phone number for delivery. We need your email address so that we can confirm your order. We encourage you to choose a password so that you don't have to enter address details in future, and can return to track your current and previous orders, but you don't have to!

Security

You will be passed to our payment processor's secure server, where your card details are taken safely and securely.