“Hi Lucy
Thank you for arranging the collection and replacement of the damaged Firewarm stove.
The replacement has been installed and we are very pleased with the result.
Regards”
B W March 2010
“I would like to compliment you on the efficient service you have supplied in delivering my recent order.Everything has arrived promptly and in good condition and would I like to say thank you to all concerned.”
D W February 2010
“Many thanks for sending the replacement glass for my wood burner so quickly, I have had this wood burner for thirty-two years and usually have a few spare pieces of glass handy. But this time, panic, panic, I had none, I won't tell you whose fault that was because you don't know him anyway. Needless to say in the current economic climate, all the local suppliers seem to have closed down. It was such a relief to find you on-line, and your packing and delivery where absolutely wonderful. Thank you very, very much.”
D M February 2010
“Thank you for your help concerning the missing stove connector pipe for my recently purchased Little Wenlock Classic. I have been most impressed by the speedy and helpful service throughout, and particularly by the actions of Customer Services (Fran) to overcome this hiccup!
Thanks again.”
J B February 2010
“The item arrived in good condition. The delivery firm were helpful. I have not used it yet, but all seems to be OK.”
R G February 2010
“All fitted and fire working. Have to say I am pleased with the goods I purchased and delivery was spot on just like to thank you”
I L February 2010
“Order received today, thank you.
May I say that I think you are running an excellent, efficient service. ”
G S February 2010
“Got refund back, also received tool which was missing from stove delivery, great service many thanks. ”
P J February 2010
“I have to let you know how happy I am with your service. The stove bought was delivered within 10 days, you responded in good time and in this world of so many complaints it makes a change to get good service and tell you about it. People are quick to let you know about bad service, it should be the same with good.
Thanks again I would not hesitate to recommend you and in fact I already have.”
M D February 2010
“I have today received my Burley Oakham fire many thanks for your companies excellent service I would not hesitate to use you again
Regards”
