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“Over the last eighteen months I have purchased two multi-fuel stoves from ‘Stoves R Us’ and the service has been second to non. The on-line site is extensive, clear and very informative giving me the opportunity to research at home a wide selection of stove manufacturers. I found the back-up information to each product very helpful particularly the measurements being in both imperial and metric.
Stoves R Us delivery arrangements are spot on and despite my having to telephone the courier several times to change the delivery date it was no trouble. I will certainly be using the website in the future and have already recommended the site to several friends.
Many thanks, and best wishes for 2012.” J S
January 2012 -
“Hi
I purchased a Aga much wenlock stove from you a month ago and would just like to say how happy i am with the service you have supplied me .
I was expecting the stove to be good and it is ! however i would like to say that your customer service was fantastic , Your sales adviser Karen was great when i ordered over the phone as i wasnt to sure about using the online service . The free stove pipe and register plate were good quality and are now all fitted. Your delivery guys delivered "as and when "they said they would which is pleasing because so many dont !! .
So many thanks Stoves R us and i hope you all have a great 2012 .
Andy Bagley
Very happy customer” A B
November 2011 -
“
Dear Russ, Karen, Keiran and your colleagues including your delivery driver,
Your records will show that I have recently bought 2 stoves from you. Order No. 65078 and 66122. The first one was for a Villager Chelsea Log Burner which was delivered
on time, no hassle and working beautifully in our home within 48 hours. On the strength of that I ordered from you an Aarrow Acorn Multifuel Stove on behalf of my son which was similarly fitted within 48 hours in his nearby home. Both stoves are working superbly and we are both very satisfied. Please accept our sincere thanks for your efficient attention to our requirements including those of your delivery driver who on both occasions was extremely helpful in assisting me to site the stoves and check them for completeness. I am extremely impressed with your organisation and would be pleased to act as a reference customer.
Because of our satisfaction with that stove there was no debate on the make of the next one.
Many thanks to you all and Best w” A D
November 2011 -
“What excellent service - many thanks for your help.” T A
November 2011 -
“ Its not often I actually send an email to say how pleased I have been with a purchase ( mainly as such good service is a bit of a rarity these days) but following on from my email the other day,thought i`d take time to do so. We`d been thinking of having a multi.fuel stove for quite some time, and perhaps its me being a typical Scotsman :o) wanted to shop around for the best deal. I found your website and based purely on the fact that you seemed to have the best all round offer ( stove pipe/register plate etc included) along with the best price for the actual stove, we decided to go with yourselves..plus the fact that as we are just over the pennines..it wasnt a million miles to come,as we wanted to collect it ourselves to save time.
It has been a trouble free purchase in all respects, and above all, your genuinely friendly attitude on the phone was such a refreshing change from the usual call centre "lets all read from a script" approach !!..and if it is read from a script..then the scriptwri” C B
October 2011 -
“Hi,
I just wanted to let you know how happy I have been with the service you have provided. An excellent price, excellent service and the products are exactly what we wanted.
Delivery of the products were prompt and the delivery driver could not have been more helpful.
Fantastic service - thank you” T G
October 2011 -
“Just a quick note to say how pleased I am with the 4Kw Pennine stove purchased recently, the heat output for the compact size of the stove is excellent and the heat spills over from the lounge to the rest of the house.
Excellent communications and delivery as well. My only regret is not buying sooner.
Thanks and regards
” M H
October 2011 -
“Thanks for your great service, keeping me informed and speedy delivery, very pleased with stove.” J. M.
October 2011 -
“Just a big thank you for excellent service. Had my second multi-fuel from you a few months ago and the delivery/service was second to non.
Have recommended Stoves are Us to several friends.
The on-line site is great, clear, informative and extensive - thanks so much.” J C
October 2011 -
“I simply wish to let you know that the stove ordered from you arrived on Friday albeit a little later than the courier advised, but no matter as the driver was extremely apologetic and very helpful. I fitted it on Friday evening and it was up and running on Saturday.
The process from order to delivery worked extremely well with no hassle and this is appreciated.
I will be ordering some consumable spares shortly and will be very happy to recommend others to your business.” S B
October 2011
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