many thanks fantastic customer service everything was just as explained.
Delighted with purchase. stove and delivery as expected. Many thanks.
We received our Firefox12 stove as promised. Just wanted to say what a BRILLIANT service you've provided. The website information was spot on, when I phoned to speak with someone I got a pleasant, cheery and helpful response, nothing was too much bother. The stove was really well packaged and everything was as ordered. You were able to be flexible/negotiable with the order which was great, and a nice surprise! The stove is fantastic - even better than we'd hoped! The delivery person phoned us an hour before he expected to arrive, and he was really pleasant and helpful. We chose Stoves Are Us because the price, whilst not the lowest, worked out best value for money when you added in the free delivery and free offers. You worry when you go for economy that there might be a cost in customer service, but that's certainly not been the case with yourselves. We're already telling people how impressed we've been with the whole process (after all, it feels like a huge amount of money we're spen
Just to say received order today in perfect condition. Now arranging builder to fit it for us ;0) Pleasure doing business with you and will recommend to folks in future.
Thank you very much for the terrific service I received when ordering and receiving my stove so thank you very much and I would not hesitate to recommend you to any of my friends in the future, so Ta!!!!
A Beardall - Oct 2012
I'm not sure if you have a customer comments area on your website, but just a quick note to say how happy I am with my Evergreen stove. Contact and delivery was superb, and now the stove is in, we can't believe how efficient it is compared to the old coal fire! Many thanks for your excellent service and a cracking little stove - I'm a very satisfied and happy customer!
Over the last eighteen months I have purchased two multi-fuel stoves from "Stoves R Us" and the service has been second to non. The on-line site is extensive, clear and very informative giving me the opportunity to research at home a wide selection of stove manufacturers. I found the back-up information to each product very helpful particularly the measurements being in both imperial and metric. Stoves R Us delivery arrangements are spot on and despite my having to telephone the courier several times to change the delivery date it was no trouble. I will certainly be using the website in the future and have already recommended the site to several friends. Many thanks, and best wishes for 2012
Hi I purchased a Aga much wenlock stove from you a month ago and would just like to say how happy i am with the service you have supplied me . I was expecting the stove to be good and it is ! however i would like to say that your customer service was fantastic , Your sales adviser Karen was great when i ordered over the phone as i wasnt to sure about using the online service . The free stove pipe and register plate were good quality and are now all fitted. Your delivery guys delivered "as and when "they said they would which is pleasing because so many dont !! . So many thanks Stoves R us and i hope you all have a great 2012 . Andy Bagley Very happy customer
Dear Russ, Karen, Keiran and your colleagues including your delivery driver, Your records will show that I have recently bought 2 stoves from you. Order No. 65078 and 66122. The first one was for a Villager Chelsea Log Burner which was delivered on time, no hassle and working beautifully in our home within 48 hours. On the strength of that I ordered from you an Aarrow Acorn Multifuel Stove on behalf of my son which was similarly fitted within 48 hours in his nearby home. Both stoves are working superbly and we are both very satisfied. Please accept our sincere thanks for your efficient attention to our requirements including those of your delivery driver who on both occasions was extremely helpful in assisting me to site the stoves and check them for completeness. I am extremely impressed with your organisation and would be pleased to act as a reference customer. Because of our satisfaction with that stove there was no debate on the make of the next one. Many thanks to you all and Best wishes.
Our stove came on wednesday-fitted yesterday-looks brill -just the job
Great service from start to finish, good advice in showroom and now a fantastic looking stove burning away. Would recommend.
Mr Parkin - Oct 2012
Great Aga Much Wenlock wood burning stove installed and keeping us all warm, great service and brilliant - warm - product. Have already recommended you, Cheers