An exceptionally high volume of orders passing through the UK delivery network is causing delays and we can only offer a 48hr delivery service at the moment. Read More...

COVID-19 Status updates

Thank you for visiting our COVID-19 Status page. In these troubling times we will use this page to keep all our customers up to date with all of our company procedures. We are dedicated to continue to operate as normally as we possibly can given the circumstances. If we are forced to alter our business workflows in any way we will update this page. 

Important Information concerning deliveries
We are still delivering to our customers, but there is an exceptionally high volume of orders passing through the UK delivery network causing delay to some orders.
The UK delivery network is under severe pressure due to the volume of orders travelling the country. This is causing delays to lots of our orders. To stabilise the service and maintain the integrity of the network the hard decision of suspending service to a number of post code areas has taken place. Please note this is entirely out of our hands and has been imposed by the delivery and logistics companies across the UK.
The suspension will take place from Friday 14th May 2021 and will be in effect for the foreseeable future, we will update as soon as we have more information.
The postcodes affected are:
PL 1 – 99
TR 1 - 93
We are also seeing severe delays to the following areas and cannot guarantee next day delivery service to the following areas:
DT7 - Minimum 2 day service
EX 1-9, 10-24 & 31-39 - minimum 2 day service
TA 1,3-4, 21-24 - minimum 2 day service
TQ 1-14 - minimum 2 day service
We are also seeing severe delays to the following areas and cannot guarantee next day delivery service to the following areas:
Scotland, Glasgow, Perth, Edinburgh
London, South East & West
If you need to discuss any further please do not hesitate to contact us

Our focus remains the well-being of our employees and our customers and supporting the wider community. From the experience of other countries, this has already led to us reducing, significantly; the number of front line colleagues in our business in order to help with the national effort to slow the spread of the virus.

Some of our main operations and their curent status are below. We have extra staff allocated to live chat and taking emails and we will be responding back to our customers as fast as we possibly can. If you wish to email us either use our Contact Us page or email direct to online@storesdirect.co.uk

Company Status

Phone Lines - Normal
Showrooms - Closed. Bamber Bridge Appointment only 01484 940 111
Live Chat - Normal
Email Queries - Normal
Websites - Normal
Deliveries - Disrupted due to exceptional stress on the UK delivery network.

 

Contact Us

Telephone
 
Email
online@storesdirect.co.uk 
 
Live Chat
 
 

LATEST - UPDATES

Offices

Our number one priority is the safety of our store teams and customers. As the need to support social distancing increases, we have closed all our outlets and head office, where possible our staff are working from home. We are still fully operating and can be contacted in a number of different ways. We have a temporary number that will be answered in normal office hours by one of our friendly trained team, this number is:

01484 940 111

Showrooms

We took the decision early to temporarily close our showrooms from Monday 23rd March 2020. We will post further updates on this page so please check back regularly.
We can still be contacted, our Live Chat is available in office hours, alternatively you can email us direct on online@storesdirect.co.uk
We will be answering all emails as fast as we can. We thank you for your support and patience at this time.

Deliveries

At the moment most of our deliveries are running as scheduled and many of our items are still available for next day delivery. We do have a number of manufacturers who have closed due to the current circumstances, therefore we would advise our customers to check the delivery status of a product with us, please use our phone numbers, email and Live Chat to check with us.

 
 
 

Government Advice

Please make sure you continue to listen to advice given by the NHS and the government, please stay safe, stay in and look after each other. Visit the Governments website for up to date information: Click Here...

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