Click & Collect

Would you like your item faster? Use our Free Click & Collect service.
Available on in-stock items from our warehouses.
When placing your order, simply add a note stating your preferred collection date.
If you’re unsure about collection options, just get in touch, we’re here to help.

Delivery - What to Expect

Our standard deliveries arrive via a 10-tonne lorry (similar in size to a bin wagon or fire engine), equipped with a tail lift and pallet truck.
Access must be suitable: solid, level surfaces (no gravel, steps, steep slopes, or grass).
For palletised deliveries the driver will move the pallet to the nearest accessible point, but cannot go over unsuitable terrain or carry goods indoors, though may place them inside a garage if accessible.
If you have narrow gates, restricted access, or other challenges, please let us know in advance so we can make suitable arrangements.
Our free service is a one-man delivery. We recommend having someone available to assist, especially for larger items.
The delivery driver is not able to unpack or install your goods unless this is a service you have selected.

Missed Deliveries

If you miss your pre-booked delivery, a re-delivery charge may apply.
For smaller items sent via courier (e.g., stove glass), the courier will leave a note with redelivery instructions if you’re not home.

Additional Delivery Notes

Accessory items like fitting kits and liner packs may be sent separately via courier on the same day. You’ll receive email confirmation if this is the case.
Delivery times are generally between 9am–6pm, Monday to Friday.
Delivery depots may send SMS updates, but these aren’t guaranteed.

Please DO NOT book installers, plumbers, electricians or other contractors until your goods have been delivered and checked, as delays can sometimes occur beyond our control.

Frequently Asked Questions

Most of our items come with free standard delivery to mainland UK when you spend over £100, but some larger or more remote deliveries may incur additional charges. You can view your delivery cost by entering your postcode at checkout before completing your order.

Yes, we deliver across the entire UK, including the Scottish Highlands and Islands, Northern Ireland, and other offshore locations. To check the exact delivery cost to your address, simply enter your postcode at checkout.

Yes! We offer Click & Collect on a wide range of our products. Simply call our customer service team to check if your chosen item is eligible. Once your order is ready, we'll notify you with full collection details, including opening hours and what to bring with you.

Yes, we do deliver to the Republic of Ireland. Simply select Ireland as your delivery country at the checkout to view shipping options and charges. Please note that delivery times may vary depending on the item, especially for larger or heavier products like stoves and fireplaces.

We offer a range of delivery options, including next day delivery on many of our products when ordered before the cut-off time. Delivery times for larger or made-to-order items may vary, each product page displays estimated delivery times to give you a good idea of when to expect your goods.