I had my stove installed last week and am surprised to see the hearth glowing from the flames from within the stove. There doesn’t seem to be a bottom to encase the inside? Is this normal or is there a part missing. The hearth is getting really warm from this

Thanks for your enquiry.

To help us assess this properly, could you please send us a few photos showing the inside and base of your Desire 5 gas stove, as well as the hearth area where it’s getting warm? The hearth should always be made of a non-combustible material, and we’ll check the photos to make sure everything looks correctly set up.